Obtaining the app on the app store starts @ 0:07

1st time you log in starts @ 0:19

Changing your presence status starts @ 0:53

Understanding & using your contacts starts @ 1:13

Using the Recents tab starts @ 3:07

Using the Groups tab starts @ 3:20

Using the Voicemail tab starts @ 4:36

More settings starts @ 5:17

Handling an incoming call starts @ 6:50

Transferring a caller starts @ 7:23

Logging into a Group as an Agent starts @ 7:55